Last Updated: June 2026

At Carmounter, customer satisfaction is our priority.

Returns

We accept returns within 30 days of receiving your order.

To qualify for a return:

• Item must be unused
• Item must be in original packaging
• Item must be in resellable condition

Non-Returnable Items

We do not accept returns for:

• Damaged items caused by misuse
• Products damaged after delivery
• Final sale or discounted items (unless defective)

Return Process

To request a return:

• Contact us at help@carmounter.com 
• Provide:
  • Order number
  • Reason for return
  • Photos (if item is damaged)

Our team will review and provide return instructions.

Refunds

Once we receive and inspect your return:

• Approved refunds are issued within 5–10 business days
• Refunds are sent to the original payment method

Late or Missing Refunds

If you haven’t received a refund:

• Check your bank account
• Contact your payment provider
• Contact us for assistance

Damaged or Incorrect Items

If you receive a defective or incorrect item, contact us within 48 hours of delivery.

Return Shipping

• Customers may be responsible for return shipping costs unless the product is defective or incorrect.